Shipping

Orders are shipped via UPS, USPS or FedEx. Some items offer free shipping.  To get the best rate please checkout to get the shipping cost for your order.

Returns

We want you to be delighted with your purchase. In the event that you are unhappy with your purchase, you may return the item.

To make a return please email [email protected]. All returns must be postmarked within 7 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. In store returns may only be made within 15 days of receipt date. Returns made after 15 days of receipt will not be accepted.

Returns must be sent via U.S. Postal Service, FedEx,  & UPS only. Return packages MUST be insured for the full retail value of the merchandise. Driftwood Mercantile does not accept damaged merchandise. No refunds will be issued for merchandise returned in a used or damaged condition. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.

Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. If you are entitled to a refund, your refund will be credited back to your original method of payment within 14 business days of receipt.

If an item you order is not available we will attempt to contact you to let you know of the unavailability. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We inspect all merchandise for defects and damage prior to shipment. However, it is the responsibility of the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Driftwood Mercantile is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Driftwood Mercantile.